Customer Service

Shipping & Delivery
All our partners use reliable track-able and traceable shipping methods with signature on delivery. Upon placing your order you will receive an updated tracking number and shipment details from the relevant warehouse that you have placed your order with. You may receive multiple tracking numbers for items coming from different warehouses in the same order.

Delivery Costs Australia Wide:
Delivery costs are calculated by weight at the checkout. Once you have added all the items to your cart click "CHECKOUT". You will then receive the shipping costs on the next page once you enter your postcode. Approximate costs will be $8 - $10 for an average sized order.

International Delivery Costs:
We currently ship to New Zealand and around the world. Once you have added all the items to your cart click "CHECKOUT". You will be able to estimate the shipping costs once you enter your shipping destination country. If your country is not listed in the available shipping countries please contact us to discuss your options. Approximate NZ costs will be $15 - $20 for an average sized order. Any additional import taxes and customs duties are the customers responsibility.

Privacy & Security
All your customer details are stored safely and will never be sold to a 3rd party. Payment gateways used are secured by the robust PayPal ordering system used by all the major ecommerce retailers online.

Returns & Replacements
Please get in touch with the relevant warehouse or supplier that you received the parts from on your invoice. You will be able to communicate with them in order to process the relevant refunds, replacements or exchanges. Shipping costs for refunds or replacements are the responsibility of the customer. Refunds/credits are provided for the order less the original shipping costs. Special cases where we have specifically recommended a part after receiving your full vin / model/ month / year/ transmission / engine size/ engine type will be treated on a case by case basis.

Ordering
Simply add your desired products to your cart and click checkout to go through the payment process.

Payment, Pricing & Promotions
Payment is processed by paypal and we do not store any financial information on our website for your security. We have the right to change pricing at any time and promotions can be introduced and removed at any time.

Viewing Orders
Simply use your login information and login to your account at the top of the screen.

Updating Account Information
Login to your account at the top of the screen using the details you provided when placing your order. Click edit on your details tab and update any incorrect information.